VeiledbyZulaika
VeiledbyZulaika
Welcome to our FAQs page, where you will find answers to our most commonly asked questions. We have compiled this section to assist you in navigating our offerings with ease and clarity. From inquiries about sizing and fabric care to shipping policies and return procedures, our goal is to ensure you have all the information you need to make informed decisions. Should you have any further questions, please do not hesitate to reach out..
FAQ
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Which countries do we currently ship to?
We currently offer shipping to the United Kingdom, United States of America, Belgium, Netherlands, France, Germany, Spain, Ireland, Denmark, and Switzerland. As a small business, our shipping capabilities are currently limited, but we are committed to expanding our reach globally in the near future. Our aim is to bring our elegant and modest attire to more customers around the world, enhancing accessibility while maintaining the quality and care that defines our brand.
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What is our current return policy?
At VeiledbyZulaika, we offer a straightforward 14-day return policy to ensure your satisfaction with your purchase. To be eligible for a return, items must be clean, have all original tags attached, show minimal signs of use, and be free of stains. Please note that we do not facilitate exchanges, and any returns initiated after the 14-day period will not be accepted. Once we have processed your return, refunds will be issued within five business days. Your understanding and adherence to these guidelines are greatly appreciated.
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UK Shipping Rates
All orders shipped to the UK will be dispatched using Evri, ensuring reliable and efficient service. For a charge of £3.99 per order, customers can enjoy next-day delivery, provided that orders are placed by 10 am. Alternatively, for those who prefer a more economical option, we offer a delivery service ranging from 3 to 7 working days at a cost of £2.99 per order. This way, you can choose the shipping option that best suits your needs while receiving our elegant and modest clothing with timely precision.
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USA Shipping Rates
All orders shipped to the USA are subject to a standard shipping rate of £10.00 per order, with an expected delivery time of 5-10 business days. For returns, items may be returned within 14 days after received the item. Please ensure that all returned items are in their original condition to facilitate a smooth return process.
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EU Shipping rates
All orders made to mainland EU are subject to a delivery fee of £6.99 per order, applicable to the specified countries. Customers are advised that items may be returned within 14 days of receiving their order, ensuring adequate time for consideration of their purchases. We encourage customers to familiarise themselves with our returns policy to ensure a seamless experience.
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How do I know my Size?
The Size Guide for women at VeiledbyZulaika is based on UK sizing standards. For UK sizes 50-52, the designation is Small; sizes 54-56 correspond to Medium; 58 is classified as Large; and 60 falls under X-Large. Additionally, these size categories are determined not only by numerical measurements but also by height in feet. For example, if you are 5ft 2in tall, you would correspond to a size 52, which is considered Small. This dual consideration ensures a more tailored and elegant fit, promoting both modesty and comfort.
Size guides for men at VeiledbyZulaika are based on UK sizing standards to ensure clarity and consistency. The sizing is categorised as follows: 50-52 corresponds to Small, 54-56 to Medium, 58 to Large, and 60 to Extra Large. It is important to note that sizes may vary slightly depending on chest measurements; therefore, detailed chest size information will be provided in the description of each thobe. This ensures you can select the perfect fit that combines elegance with comfort.